Terms of Service

1. Agreement to Terms

By accessing or using Dravow (“the Service”, “we”, “us”, or “our”), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service. These terms apply to all visitors, ambassadors, businesses, and other users of the platform.

2. Description of Service

Dravow is a SaaS platform that connects ambassadors with brands and businesses seeking sponsorship partnerships. The platform enables ambassadors to build profiles, connect social media accounts, receive a Dravow Ambassador Score (DAS), and submit applications to brands. Businesses may create profiles, review incoming applications, and manage partnerships.

Dravow may add, change, or remove features at any time. We do not guarantee any particular feature will remain available. Where a change materially reduces the core functionality of a paid plan, we will give reasonable notice.

3. Accounts and Eligibility

You must be at least 18 years of age to create an account. You agree to provide accurate, current, and complete information during registration and to keep your account information up to date. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at support@dravow.com if you suspect unauthorized access.

4. User Responsibilities

You agree not to:

• Provide false, misleading, or fraudulent information on your profile or in any application.
• Use the platform to harass, spam, or send unsolicited communications to other users.
• Post, upload, or transmit any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, obscene, hateful, sexually explicit, or otherwise objectionable.
• Engage in bullying, intimidation, discrimination, or targeted harassment of any other user.
• Attempt to circumvent subscription limits or access features not included in your plan.
• Use the Service for any unlawful purpose or in violation of any applicable laws or regulations.
• Impersonate another person or entity, or misrepresent your affiliation with any person or entity.

We reserve the right to suspend or terminate accounts that violate these responsibilities.

Zero tolerance for objectionable content and abusive users. Dravow does not tolerate objectionable content or abusive behavior. Users can report content or other users, and block any user, directly within the platform. We review reports and will remove violating content and suspend or terminate offending accounts, typically within 24 hours of a report. To report a concern you may also contact us at the email address in the Contact section.

4A. Your Licence to Use Dravow

Subject to these Terms and any applicable subscription, Dravow grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for its intended purpose. This licence does not transfer any ownership interest in the Service.

You may not:

• Copy, modify, adapt, translate, or create derivative works of the Service or any part of it.
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, structure, or underlying ideas of the Service, except to the extent this restriction is prohibited by applicable law.
• Access or use the Service to build, train, or improve a competing or substantially similar product or service, or to assist any third party in doing so.
• Access the Service if you are a direct competitor of Dravow, except with our prior written consent.
• Rent, lease, sublicense, sell, resell, or otherwise make the Service available to any third party outside your own organisation.
• Remove, obscure, or alter any proprietary notice, branding, or attribution displayed by the Service.
• Use the Service in any manner that could disable, overburden, damage, or impair it, or interfere with any other party’s use of it.

Automated access. You may not use any robot, scraper, crawler, script, or other automated means to access the Service, extract data from it, or create accounts, except through interfaces Dravow expressly provides for that purpose. This includes automated collection of ambassador profiles, brand information, performance metrics, or any other data displayed on the Service.

Security. You may not probe, scan, or test the vulnerability of the Service, breach or circumvent any authentication or access control, or access any account, data, or system you are not authorised to access. Security research requires our prior written permission.

4B. Suspension

In addition to our termination rights in Section 11, we may suspend your access to the Service, in whole or in part, immediately and without prior notice, where we reasonably believe you have breached these Terms, where your use poses a risk to the Service, other users, or third parties, or where required by law.

Where practical and lawful, we will tell you why. Suspension does not entitle you to a refund for the period suspended, and does not relieve you of amounts owed.

5. Subscriptions and Payment

Access to certain features of Dravow requires a paid subscription. By subscribing through the Dravow website, you authorize us to charge the applicable fees to your payment method on a recurring basis. All subscription fees are billed in advance for the chosen billing period (monthly or annually).

Subscriptions automatically renew unless cancelled before the renewal date. For subscriptions purchased through the Dravow website, you may cancel at any time through your account settings, cancellation takes effect at the end of the current billing period, and no refunds are issued for unused portions of a billing period. We reserve the right to change subscription pricing with at least 30 days’ notice.

Subscriptions purchased through the Dravow website are processed securely by Stripe. Dravow does not store your full payment card details. In the event of a failed payment, access to paid features may be suspended until payment is resolved.

App Store purchases.If you purchase a subscription through the Dravow iOS app, your purchase is processed by Apple and billed to your Apple ID account. Payment is charged to your Apple ID at confirmation of purchase. The subscription renews automatically unless auto-renew is turned off at least 24 hours before the end of the current period. You can manage your subscription, turn off auto-renew, or cancel in your Apple ID account settings. Refunds for App Store purchases are handled by Apple in accordance with Apple’s policies, and Dravow cannot issue refunds for those purchases.

6. Content and Intellectual Property

You retain ownership of any content you submit to the platform, including profile information, images, and application messages. By submitting content, you grant Dravow a non-exclusive, royalty-free licence to display and use that content solely for the purpose of operating the Service.

Dravow and its logos, trademarks, software, and platform design are the exclusive property of Dravow. Nothing in these Terms grants you any right to use our intellectual property without prior written permission.

6A. Feedback

If you send us suggestions, ideas, feature requests, or other feedback about the Service, you grant Dravow an unrestricted, perpetual, irrevocable, royalty-free right to use, modify, and incorporate that feedback into the Service or any other product, without obligation or compensation to you. You are not required to give feedback, and nothing here makes it confidential.

7. Third-Party Integrations

The Service integrates with third-party platforms in two ways.

Social platforms. We connect with YouTube, Instagram, TikTok, and Facebook to fetch public social media statistics when you, as an ambassador, authorize it.

Advertising platforms. Where a brand enables the Creator Program, that brand may authorize Dravow to access their Meta advertising account in order to publish approved creator content as advertising within the brand’s own ad account and to report the resulting performance. This authorization is granted by the brand, applies only to the assets the brand selects, and can be revoked by the brand at any time. Dravow does not have access to a brand’s billing information, payment methods, or ad account permissions. See Section 6 of our Privacy Policy.

Our use of data from Meta-owned platforms (Instagram and Facebook) is additionally governed by Meta’s Platform Terms and Developer Policies, and described in detail in Section 5 of our Privacy Policy.

E-commerce platforms. We connect with Shopify (and additional store platforms in the future) when you, as a brand, authorize it, so that we can track affiliate conversions attributed to your ambassadors. See Section 8 for how we handle data received via these integrations.

We are not responsible for the availability, accuracy, or policies of any third-party platform.

8. Data Processing

When a brand connects their e-commerce store to Dravow (such as via Shopify), Dravow acts as a data processor on the brand’s behalf with respect to any customer personal data contained in order webhook payloads. The brand remains the data controller for their customers’ personal information.

Purpose and scope

Dravow processes customer data received via connected store webhooks solely to attribute affiliate conversions to ambassadors and to calculate associated commissions. No customer-identifying information (such as names, email addresses, phone numbers, or shipping addresses) is stored in Dravow’s database. Order data is used in-memory during attribution and retained only as aggregated transaction records (order ID, order value, discount code, commission amount, and attribution metadata).

Data protection

Dravow maintains appropriate technical and organizational measures to protect data, including HTTPS transmission, HMAC-verified webhooks, encrypted OAuth tokens at rest (AES-256), and strict access controls.

No sale or additional use

Dravow does not sell, rent, or share connected-store data with third parties for any purpose beyond operating the Service. Data received via store integrations is not used for marketing, advertising, or automated decision-making affecting customers.

GDPR compliance

Dravow implements Shopify’s mandatory GDPR webhooks (customers/data_request, customers/redact, shop/redact) to honor customer data requests. When a merchant’s customer requests their data or its deletion, Dravow responds in accordance with Shopify’s requirements.

Sub-processors

Dravow uses the service providers listed in our Privacy Policy (Stripe, Supabase, Vercel, Resend, Inngest, and Upstash) to operate the Service. These providers are contractually bound to appropriate data protection standards.

Your obligations

Brands connecting their stores to Dravow confirm they have a lawful basis to share customer data with Dravow for the purposes described above, and that their privacy policy discloses their use of third-party affiliate tracking services to their customers.

Termination

When a brand disconnects their store or uninstalls the Dravow app, store access tokens are immediately revoked and the store connection is removed from Dravow’s systems. Historical attribution records (containing no customer PII) are retained for bookkeeping and ambassador payout integrity.

9. Disclaimers

The Service is provided “as is” and “as available” without warranties of any kind, either express or implied. We do not guarantee that the platform will be error-free, uninterrupted, or that any particular sponsorship outcome will result from using the Service. Dravow is a marketplace platform — we do not guarantee that ambassadors will receive sponsorship offers or that businesses will find suitable ambassadors.

Without limiting the foregoing, Dravow disclaims all liability arising from any party’s reliance on data, statistics, scores, profiles, or other information displayed on the Service, including any decision to enter into, decline, or terminate a sponsorship or partnership in reliance on such information. You acknowledge that information on the Service originates substantially from users and third-party platforms and that you use it at your own risk.

Dravow does not commit to any specific level of uptime, availability, or support response time, and provides no service level agreement unless separately agreed in writing. The Service may be unavailable during maintenance, or due to failures of third-party providers on which it depends.

9A. Platform Data, Metrics, and Scores

Source of data. Follower counts, engagement rates, audience demographics, reach, view counts, and all other social media statistics displayed on the Service are obtained from third-party platforms (including Instagram, Facebook, YouTube, and TikTok) via their respective APIs, at the authorization of the ambassador whose account is connected. Dravow displays these figures as reported to us by those platforms.

No verification.Dravow does not independently audit, verify, or validate the accuracy or authenticity of social media statistics, and does not investigate whether an account’s followers, engagement, or audience are genuine, organically acquired, or obtained through artificial means. Dravow makes no representation or warranty that any statistic displayed on the Service is accurate, current, complete, or reflective of genuine audience activity.

Derived scores.The Dravow Ambassador Score (DAS) and any other rating, ranking, or derived metric presented on the Service are calculated automatically from the third-party data described above. Because that underlying data is unverified, any derived score is likewise unverified. A DAS score is not an endorsement, certification, recommendation, or assessment of any ambassador’s authenticity, suitability, professionalism, or likely performance.

Timeliness. Statistics are synced periodically and may be out of date at the time you view them. Dravow does not guarantee any particular sync frequency.

Your responsibility.Businesses are solely responsible for conducting their own due diligence before entering into any sponsorship, partnership, or commercial arrangement with an ambassador, including independently reviewing the ambassador’s public social media presence, audience composition, and engagement history.

9B. Sponsorship Decisions and Relationships

Dravow is not a party. Dravow is a marketplace and software platform. Any sponsorship, partnership, affiliate arrangement, or other commercial relationship formed between a business and an ambassador is solely between those parties. Dravow is not a party to that relationship, is not an agent, broker, employer, or representative of either party, and assumes no obligations under it.

Decisions belong to the business.The decision to review, accept, decline, shortlist, revoke, suspend, or terminate any application or partnership rests exclusively with the business. Dravow does not make, influence, endorse, or recommend any such decision, and does not vet, screen, approve, or certify ambassadors on any business’s behalf.

No recommendation. Displaying an ambassador on the Service, including in search results, discovery features, leaderboards, or with any score or badge, does not constitute a recommendation, endorsement, or representation by Dravow regarding that ambassador.

Revocation.A business may revoke or terminate a partnership at its own discretion and for its own reasons, subject to any agreement between the business and the ambassador. Dravow is not responsible for, and has no liability arising from, any business’s decision to decline an application or revoke a partnership, including where that decision is based on data displayed on the Service.

Disputes between users. Disputes arising between a business and an ambassador are to be resolved between those parties. Dravow may, but is not obligated to, provide records from the Service to assist in resolving a dispute.

10. Limitation of Liability

To the fullest extent permitted by law, Dravow shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the Service. Our total liability to you for any claims arising from your use of the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

This limitation applies to all claims, whether based in contract, tort, statute, or otherwise, including claims arising from information displayed on the Service, from any other user’s conduct, and from any decision made by a business regarding an application or partnership.

11. Termination

We may suspend or terminate your account at any time, with or without notice, if we believe you have violated these Terms. You may delete your account at any time by contacting us. Upon termination, your right to use the Service ceases immediately. Provisions that by their nature should survive termination will do so, including intellectual property rights, disclaimers, and limitations of liability.

12. Governing Law

These Terms are governed by the laws of the State of Idaho, United States, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved through binding arbitration or in the courts of competent jurisdiction in Idaho.

13. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or by displaying a prominent notice on the platform. Continued use of the Service after changes take effect constitutes your acceptance of the revised Terms.

14. Contact

If you have questions about these Terms, please contact us at:

Dravow LLC
1652 Petersburg Dr
Chubbuck, ID 83202
support@dravow.com