Terms of Service

1. Agreement to Terms

By accessing or using Dravow (“the Service”, “we”, “us”, or “our”), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service. These terms apply to all visitors, ambassadors, businesses, and other users of the platform.

2. Description of Service

Dravow is a SaaS platform that connects powersports ambassadors with brands and businesses seeking sponsorship partnerships. The platform enables ambassadors to build profiles, connect social media accounts, receive a Dravow Ambassador Score (DAS), and submit applications to brands. Businesses may create profiles, review incoming applications, and manage partnerships.

3. Accounts and Eligibility

You must be at least 18 years of age to create an account. You agree to provide accurate, current, and complete information during registration and to keep your account information up to date. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at support@dravow.com if you suspect unauthorized access.

4. User Responsibilities

You agree not to:

• Provide false, misleading, or fraudulent information on your profile or in any application.
• Use the platform to harass, spam, or send unsolicited communications to other users.
• Attempt to circumvent subscription limits or access features not included in your plan.
• Scrape, copy, or redistribute platform data, ambassador profiles, or brand information without prior written consent.
• Use the Service for any unlawful purpose or in violation of any applicable laws or regulations.
• Impersonate another person or entity, or misrepresent your affiliation with any person or entity.

We reserve the right to suspend or terminate accounts that violate these responsibilities.

5. Subscriptions and Payment

Access to certain features of Dravow requires a paid subscription. By subscribing, you authorize us to charge the applicable fees to your payment method on a recurring basis. All subscription fees are billed in advance for the chosen billing period (monthly or annually).

Subscriptions automatically renew unless cancelled before the renewal date. You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period — no refunds are issued for unused portions of a billing period. We reserve the right to change subscription pricing with at least 30 days’ notice.

Payments are processed securely by Stripe. Dravow does not store your full payment card details. In the event of a failed payment, access to paid features may be suspended until payment is resolved.

6. Content and Intellectual Property

You retain ownership of any content you submit to the platform, including profile information, images, and application messages. By submitting content, you grant Dravow a non-exclusive, royalty-free licence to display and use that content solely for the purpose of operating the Service.

Dravow and its logos, trademarks, software, and platform design are the exclusive property of Dravow. Nothing in these Terms grants you any right to use our intellectual property without prior written permission.

7. Third-Party Integrations

The Service integrates with third-party platforms in two ways.

Social platforms. We connect with YouTube, Instagram, TikTok, and Facebook to fetch public social media statistics when you, as an ambassador, authorize it.

Our use of data from Meta-owned platforms (Instagram and Facebook) is additionally governed by Meta’s Platform Terms and Developer Policies, and described in detail in Section 5 of our Privacy Policy.

E-commerce platforms. We connect with Shopify (and additional store platforms in the future) when you, as a brand, authorize it, so that we can track affiliate conversions attributed to your ambassadors. See Section 8 for how we handle data received via these integrations.

We are not responsible for the availability, accuracy, or policies of any third-party platform.

8. Data Processing

When a brand connects their e-commerce store to Dravow (such as via Shopify), Dravow acts as a data processor on the brand’s behalf with respect to any customer personal data contained in order webhook payloads. The brand remains the data controller for their customers’ personal information.

Purpose and scope

Dravow processes customer data received via connected store webhooks solely to attribute affiliate conversions to ambassadors and to calculate associated commissions. No customer-identifying information (such as names, email addresses, phone numbers, or shipping addresses) is stored in Dravow’s database. Order data is used in-memory during attribution and retained only as aggregated transaction records (order ID, order value, discount code, commission amount, and attribution metadata).

Data protection

Dravow maintains appropriate technical and organizational measures to protect data, including HTTPS transmission, HMAC-verified webhooks, encrypted OAuth tokens at rest (AES-256), and strict access controls.

No sale or additional use

Dravow does not sell, rent, or share connected-store data with third parties for any purpose beyond operating the Service. Data received via store integrations is not used for marketing, advertising, or automated decision-making affecting customers.

GDPR compliance

Dravow implements Shopify’s mandatory GDPR webhooks (customers/data_request, customers/redact, shop/redact) to honor customer data requests. When a merchant’s customer requests their data or its deletion, Dravow responds in accordance with Shopify’s requirements.

Sub-processors

Dravow uses the service providers listed in our Privacy Policy (Stripe, Supabase, Vercel, Resend, Inngest, and Upstash) to operate the Service. These providers are contractually bound to appropriate data protection standards.

Your obligations

Brands connecting their stores to Dravow confirm they have a lawful basis to share customer data with Dravow for the purposes described above, and that their privacy policy discloses their use of third-party affiliate tracking services to their customers.

Termination

When a brand disconnects their store or uninstalls the Dravow app, store access tokens are immediately revoked and the store connection is removed from Dravow’s systems. Historical attribution records (containing no customer PII) are retained for bookkeeping and ambassador payout integrity.

9. Disclaimers

The Service is provided “as is” and “as available” without warranties of any kind, either express or implied. We do not guarantee that the platform will be error-free, uninterrupted, or that any particular sponsorship outcome will result from using the Service. Dravow is a marketplace platform — we do not guarantee that ambassadors will receive sponsorship offers or that businesses will find suitable ambassadors.

10. Limitation of Liability

To the fullest extent permitted by law, Dravow shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the Service. Our total liability to you for any claims arising from your use of the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

11. Termination

We may suspend or terminate your account at any time, with or without notice, if we believe you have violated these Terms. You may delete your account at any time by contacting us. Upon termination, your right to use the Service ceases immediately. Provisions that by their nature should survive termination will do so, including intellectual property rights, disclaimers, and limitations of liability.

12. Governing Law

These Terms are governed by the laws of the State of Idaho, United States, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved through binding arbitration or in the courts of competent jurisdiction in Idaho.

13. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or by displaying a prominent notice on the platform. Continued use of the Service after changes take effect constitutes your acceptance of the revised Terms.

14. Contact

If you have questions about these Terms, please contact us at:

Dravow LLC
1652 Petersburg Dr
Chubbuck, ID 83202
support@dravow.com